NSTAR Support team

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  • What if I accidentally choose the wrong network when withdrawing crypto from an exchange?

    Choosing the wrong network can lead to: Loss of funds if the receiving wallet does not support that network. Confusion and delays when trying to recover your funds. Always ensure you select the c...

  • What is “cross-chain bridging”?

    A bridge connects two different blockchains and allows you to “wrap” or swap a coin from one network into a synthetic or wrapped version on another network. This process: Locks your original coin ...

  • Can you send a coin to a different network address?

    In most cases, no. If a coin lives on one blockchain, you need an address on that same blockchain to send it. Here are some key points: Native XRP can only be sent to an XRP address (often startin...

  • XRP and Network Compatibility

    XRP is inherently built for-and exists on-the XRP Ledger, not on Ethereum. However, users occasionally see references to “Wrapped XRP” tokens on Ethereum. This “wrapped” version of XRP essentially ...

  • Tokens vs Coins

    What are the differences between coins vs tokens? Coins: Typically have their own native blockchain (e.g., BTC, ETH, XRP). Tokens: Built on top of an existing blockchain like Ethereum (ERC-20 toke...

  • Why do different coins need different networks?

    Coins such as XRP, BTC, and SOL each reside on their own unique blockchain–meaning they were originally designed with their own rules, consensus mechanisms, and transaction validation systems. For ...

  • What is a crypto network?

    A crypto network (often referred to as a blockchain or distributed ledger) is the underlying technology that processes and records cryptocurrency transactions. Examples include: Bitcoin (BTC) bloc...

  • Why and how do hold times vary by methods?

    Hold times can vary depending on the payment method used for deposits and withdrawals. Traditional banking methods, such as wire transfers, bank drafts, and cheques, often have longer processing ti...

  • Can I trade while my funds are on hold?

    Yes, you can trade while your funds are on hold. Both your available balance and the held funds can be used for trading, allowing you to continue buying and selling assets without restrictions. Thi...

  • Why are funds held?

    Funds may be temporarily held for various reasons, primarily to ensure security, prevent fraud, and comply with financial regulations. When a withdrawal or deposit is initiated, financial instituti...